Shipping
We ship to the US, Canada, Mexico, most of the European countries and many other countries.
Processing time
The time we need to prepare an order for shipping varies. For more details, see individual items.
Delivery method
We are using Ground shipping service for Canada and the USA, International Parcel Surface shipping or Expedited for other countries. You can contact us for the express shipping options, additional charges will be applied.
Estimated shipping transit times
United States: 4-14 days
Canada: 1-10 days
Other Countries: 1-5 weeks
We’ll do our best to meet these shipping estimates, but unfortunately cannot guarantee them. The actual delivery time will depend on the shipping method you choose.
Multiple Shipments
If you order two or more items, you may receive them in multiple boxes on different days because of varying finish dates. We do not charge you extra shipping for split shipments.
Free Standard shipping for CANADA & USA on select products
This offer does not apply to orders being shipped to Nunavut, Yukon, the Northwest Territories or areas outside of 48 contiguous United States. The term contiguous United States refers to the 48 U.S. states located on the North American continent south of the U.S. border with Canada, plus the District of Columbia. The term excludes the states of Alaska and Hawaii, and all off-shore U.S. territories and possessions, such as Puerto Rico. Additional shipping fees may be required for orders shipped outside of FREE SHIPPING destinations.
FREE STANDARD SHIPPING on select products after applied discounts and before taxes. The cost of shipping will automatically be deducted at checkout for all eligible orders. This offer may be combined with other offers and brand promotions.
A custom-made piece may not qualify for free shipping due to its size and weight.
Package Can’t Be Delivered or Returned
We provide a tracking number to all our shipments, the buyer is responsible for accepting the item when it arrives, as well as paying any customs and duty fees for international shipments, where it applies. The buyer should contact the courier to rearrange delivery or pick up if need be. If the buyer’s remorse or any other reasons, such as the buyer is not available or not picking up, rejecting the package etc., the package can’t be delivered to the buyer or returned to us by the courier, all the cost will be on the buyer, and we are not responsible for any loss, damage or fees.
Customs and import taxes
U.S. Orders — Duties Paid by Us
All of our products are proudly made in Canada.
We provide the appropriate customs and country-of-origin documentation with our U.S. shipments when applicable, including documentation supporting eligibility under CUSMA/USMCA.
We handle and pay applicable U.S. import duties and customs charges, so U.S. customers will not be asked to pay additional duty charges upon delivery.
Our goal is to provide a smooth and worry-free delivery experience, with no unexpected duty charges for our U.S. customers.
Occasionally, carriers may mistakenly apply duties to shipments. If this happens, it is the carrier’s responsibility to review and resolve the issue. However, it is the recipient’s responsibility to contact the carrier directly to request a review, and we cannot remove, reverse, or pay these charges. We are happy to provide supporting documentation and guidance to help resolve the issue with the carrier.
International Orders Outside the United States:
Buyers are responsible for all customs fees, duties, VAT/GST, or other applicable taxes imposed by their country or region. These charges are not included in shipping or free shipping, which cover postage/freight only.
We are unable to predict, calculate, or collect these fees. If duties or taxes are applied to your shipment, it is the recipient’s responsibility to contact the carrier or local customs office if they believe the charges are incorrect. As the shipper, we can provide supporting documentation, but resolving customs charges is not our responsibility.
Return, Exchanges and Cancellation
Returns & exchanges
We gladly accept returns, exchanges
Contact us within 30 days of delivery
Ship items back to us within 60 days of delivery
A returned or exchanged order may be subject to a restocking fee of 10% to 25% of the purchase price. This fee covers the costs associated with inspecting, cleaning, refurbishing, reconditioning, repackaging, and returning the item to resalable condition. If the item is returned damaged or with missing parts, packaging, or components, additional deductions may apply for the resulting loss in value or replacement costs.
We CAN NOT accept returns and exchanges for:
– Custom-made or personalized orders
– Items on final sale
– Items in shipment transit
– Used items
– Items without sales receipt
– Items that exceeded the above policy
For approved Returns, the buyer is responsible for
- Item(s) must be brand-new unused and still have all tags, parts
- Must return in its original packing
- Restocking fee
- Return shipping costs, including brokerage fees, any customs, taxes, etc. Please see the details below “Return and Exchange Costs & Fees”
Exchanges must be approved by our customer care team. Please address all exchange inquiries.
The buyer is responsible for
- Item(s) must be brand-new unused and still have all tags, parts
- Must return in its original packing
- Restocking fee
- Return shipping costs include brokerage fees, customs, taxes, etc. Please see the details below “Return and Exchange Costs & Fees”
- New item shipping-related fees
Return and Exchange Costs & Fees
In the event that we approve a return or exchange, the buyer is responsible for all return shipping costs, including applicable brokerage fees, customs duties, taxes, and other charges associated with returning the item.
Shipping fees charged by us cover carrier postage/freight only and do not include import duties, customs duties, taxes, or other government-imposed charges.
For U.S. orders, we pay applicable U.S. import duties and customs charges on behalf of the customer. These duties are separate from the shipping fee and are considered part of the cost of the product/order.
For returns, any U.S. import duties and customs charges paid by us for the original shipment are non-refundable and will be deducted from the refundable amount.
For exchanges, any additional import duties, customs charges, or other government-imposed charges incurred for shipping the replacement item are the buyer’s responsibility. These charges may be collected before the replacement item is shipped.
Refunds or exchanges will not be processed until the returned item has been received and inspected. The item must be returned in its original condition, including all original packaging and parts. If the item is returned damaged, incomplete, or not in its original condition, the buyer may be responsible for any loss in value, which may be deducted from the refundable amount.
Original shipping costs are non-refundable. For items offered with free shipping, the actual original shipping cost paid by us will be deducted from the refundable amount.
The buyer is also responsible for any customs duties, taxes, brokerage fees, or other charges incurred when returning the item to us.
Return address and document
Address:
5359 Timberlea Blvd. Unit 11
Mississauga ON L4W 4N5
Canada
***Please describe the package content on the return shipping document as RETURNED GOODS to avoid any unnecessary duty or extra fees!***
Cancellation:
Cancelled orders are only accepted within 24 hours after purchase.
We do not accept cancellation of the following items:
- Custom-made or personalized orders
- Items have been shipped
A cancelled order may be subject to a 5% to 25% restocking fee if cancelled after 24 hours have passed purchase.
Once the restocking fee is deducted the seller will then refund the remaining amount of the purchase price.
Damaged during the shipment:
While we diligently inspect and package our products, occasional damage may occur during shipping. Should you discover any damage to your item during transit, please notify us within 14 days of receiving the shipment, which will be based on the tracking record. Pictures of the damage are required.
It is also important that you keep all of the original packages and contents, as they will be necessary for inspection purposes and return.
Once we receive the necessary information, we will promptly provide a resolution, such as repair or replacement, to ensure your satisfaction.
Questions about your order?
Please contact us if you have any problems with your order.